Privacy Policy

This Privacy Policy explains how AcerOS collects, uses, stores, and protects information when you access our website, sign in to the platform, run lead-generation workflows, or contact us for support.

AcerOS is a software platform for real estate lead extraction, workflow automation, CRM routing, and export operations. By using the service, you agree to the practices described in this Privacy Policy.

We may collect account details such as your name, email address, authentication identifiers, organization or team information, and profile settings. We also collect operational data such as zip codes, date ranges, filters, run history, lead results, export activity, webhook settings, and support messages.

We automatically collect technical information such as device and browser data, IP address, basic usage analytics, cookies, session identifiers, and security logs to operate, secure, and improve the service.

We use information to authenticate users, provide dashboards and exports, run extraction workflows, process subscriptions and billing, respond to support requests, enforce usage limits, monitor performance, and prevent abuse.

We may also use aggregated or de-identified usage data to understand product performance, troubleshoot incidents, improve reliability, and develop new features.

We use third-party service providers to operate AcerOS. This includes Supabase for authentication, database storage, and related backend services; Stripe for payment processing and billing; and standard hosting, logging, and analytics vendors to support platform operations.

We do not sell your personal information. We share data only with service providers or partners as needed to deliver the product, comply with law, protect our rights, or maintain platform security.

AcerOS uses standard cookies and similar technologies to keep you signed in, remember preferences, analyze traffic, and protect the security of the service. Some cookies are necessary for core platform functionality.

You may be able to manage cookies through your browser settings, but disabling certain cookies may limit the availability or performance of portions of the website or application.

We retain information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and protect the security of AcerOS and its users.

We use administrative, technical, and organizational safeguards designed to protect data. However, no internet-based service can guarantee absolute security, and you use the platform at your own risk.

You may contact us to request access to your information, request corrections, or ask questions about deletion or retention. We may need to keep certain records where required for legal, security, billing, or operational reasons.

If you connect third-party systems such as CRM webhooks or payment methods, you are responsible for ensuring that your use of those integrations complies with applicable laws and contracts.

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimization, fraud and security purposes. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement at https://privacy.microsoft.com/privacystatement.

We also use Google Analytics (GA4) to collect aggregated, anonymized traffic and usage data. For more information on how Google uses data collected via Google Analytics, visit https://policies.google.com/privacy.

For privacy-related questions, contact AcerOS at privacy@aceros.dev. This page is publicly accessible to support customer transparency and third-party authentication reviews, including Google OAuth verification.